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Refund Policy

Effective Date: December 2024

Last Updated: December 15, 2024

Policy Overview

ManVitality operates as an informational supplement catalog platform. This policy outlines our approach to refunds and returns for dietary supplement and nutritional products.

Dietary Supplements Refund Policy

Non-Refundable Category

Dietary supplements and nutritional products sold through ManVitality are classified as non-refundable under Indonesian consumer protection regulations and standard dietary supplement retail practices. This policy applies to all supplement and nutritional product purchases.

Legal Basis for Non-Refundable Status

According to Indonesian Law No. 8 of 1999 concerning Consumer Protection (Hukum Perlindungan Konsumen), dietary supplements and food products that have been opened or consumed cannot be returned or refunded. This classification reflects:

  • Health and safety considerations preventing restocking of opened products
  • Inability to verify product integrity after opening or consumption
  • Contamination and hygiene concerns with previously used supplements
  • Standard practice across the dietary supplement industry
  • Indonesian regulatory requirements for food and supplement sales

Unopened Product Returns

For unopened and unused products, the following terms apply:

  • Products must be in original, sealed packaging
  • Return request must be submitted within 14 days of purchase
  • Product must not show signs of damage, tampering, or storage issues
  • Original receipt or proof of purchase is required
  • Return shipping costs are the responsibility of the purchaser

Even with unopened products, refunds are not guaranteed and will be evaluated on a case-by-case basis. Management reserves the right to deny refund requests for unopened products if return conditions are not met.

What Is Not Refundable

The following items and situations are not eligible for refunds under any circumstances:

  • Opened, partially used, or consumed supplements
  • Expired or damaged products (purchaser responsibility for proper storage)
  • Products purchased more than 14 days ago
  • Products purchased through promotions, sales, or discounts
  • Custom orders or special requests
  • Products damaged due to improper storage or handling by purchaser
  • Returns without original receipt or proof of purchase

Quality and Damaged Products

If you receive a product that arrives damaged or defective due to shipping or manufacturing issues:

  • Contact us within 7 days of receipt with photographic evidence
  • We will investigate the claim and verify shipping/packaging damage
  • For verified manufacturing defects, replacement or store credit may be offered
  • Damaged products remain non-refundable; replacement is the standard remedy

How to Request a Return

If you believe your situation qualifies for a return evaluation:

  1. Contact us via email at [email protected] with your order information
  2. Include a clear description of the reason for return
  3. Provide photographic evidence if claiming manufacturing or shipping damage
  4. Include proof of purchase (receipt or order confirmation)
  5. Wait for response within 5-7 business days

Return Address

If your return is approved, you will receive return shipping instructions. Do not send items back without prior approval.

Processing Timeline

If a refund is approved:

  • We will provide return shipping instructions
  • Upon receipt of returned items, we will verify condition and authenticity
  • Processing time is 10-14 business days after item receipt
  • Refunds will be issued to original payment method or as store credit

Store Credit Alternative

In cases where a refund might be considered, store credit may be offered as an alternative. Store credit is non-transferable and must be used on our website. Store credit does not expire but can only be applied to future purchases.

No Satisfaction Guarantee

ManVitality does not offer satisfaction guarantees, money-back guarantees, or performance guarantees on dietary supplements. Results from supplement use vary significantly between individuals and cannot be guaranteed. The nature of dietary supplements precludes satisfaction guarantees.

Contact for Return Questions

For questions about returns or refunds, please contact us:

  • Email: [email protected]
  • Address: Jl. Diponegoro No.17, Malang 65119, Indonesia
  • Phone: +62 341 5842 9736
  • Business Hours: Monday-Friday, 9:00 AM - 5:00 PM (Indonesian Time)

Policy Changes

ManVitality reserves the right to modify this Refund Policy at any time. Changes are effective immediately upon posting to the website. Your continued purchase of products constitutes acceptance of this policy as amended.

Final Note

Dietary supplements are not medications and regulations regarding returns differ significantly from pharmaceutical products. This policy complies with Indonesian consumer protection law and standard industry practice for supplement retailers. If you have concerns about a product before purchase, we encourage you to contact us with questions before ordering.

Last updated: December 15, 2024